posted this on November 07, 2012 06:35 PM
I purchased a iMT800 last christmas for my son. The power supply cable is no longer working. Where can I obtain a replacement?
I have the same problem. Wher can i buy one? ???
It might not be the power supply....check if it works with batteries first.
The jack/outlet where you connect the power supply is what died on mine. I had the IMT800 and Altec replaced the whole unit for me; sent me the IMT810 -- and now the same thing happened again. So disappointed :(
We do have this part available if you are located in the US/Canada. Spare parts can be purchased by calling into our customer support line at 800-258-3288. Our hours are Mon, Wed, & Fri 8:30-5 Eastern Standard Time.
There would be a charge of $20.00 per power adapter as well as a $7.00 shipping and handling charge (U.S.) or $10.00 shipping and handling (Canada). You will need to supply your shipping address. We only take Visa/Mastercard, please have the card ready when calling and be sure to give this ticket# as a ref#. Thank you!
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