Knowledge Base & Forums/Forums/Computer Speakers

How do I activate my BXR 1220 speakers?

Rocco Sacco
posted this on November 28, 2011 10:15 PM

I have a set of bxr 1220 speakers with one green male connector which I inserted into my green audio out receptor, and one USB plug which is in a USB slot on my computer, a Dell SyncMaster 204BW running XP, I believe. The power on the main speaker is ON and the volume is dialed as far towards + as possible. I do not hear Peep One. Is there a driver I need to run these? Why are there no set-up instructions? What the hell am I doing wrong?

 

Comments

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Donna Marker

I can't get a sound out of mine either. Feeling like I'm missing something. Checked configuration and Mute is off. Help!

December 26, 2011 07:41 PM
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jill m kuschel

i cannot get my speakers to work, any suggestions?  My computer is not even recognizing them!

January 11, 2012 09:14 PM
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Donna Marker

On the back of one of speakers is a little knob that looks like nothing but part of the design. It is the on/off switch. Turn it. This got mine working I hope you have the same problem.

January 12, 2012 11:10 PM
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Sonia Valenzuela

What I need is an answer

January 25, 2012 10:50 PM
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Claudia Briggs

Just bought them today and in same situation.....do they not work on desktop running windows vista and who is suppose to answer this, is there a tech?

January 27, 2012 03:32 PM
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Barb
Altec Lansing Inc.

Attached is the quick connect instructions for the BXR1220

February 22, 2012 03:56 PM
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Richard Nassar

I have a really bad echo coming out of my speakers. I have checked everything and cannot find a solution.

February 28, 2012 06:12 PM
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Gravy Anonomys

I've hooked mine up to 2 different computers and I'm getting nothing, also tried multiple ports for sound with no luck.  The quick connect instructions above are not helpful, I can't imagine anyone not knowing how to hook up something so simple and turn the power on and the volume up.  I think the answer is 'return them and try something else'.

April 22, 2012 08:46 PM
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Jean Guadan

Good grief!  I don't need quick connect instructions to do the obvious.  Plug green to green audio receptor, plug in usb, plug in power, turn on speakers and turn up volume.  Doesn't make it work!  Comments are great but where are the answers.

April 24, 2012 07:51 PM
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Ellie Archer

Like all of the previous people above, I have the BX1220 speakers hooked up.  Nothing!  Customer Service posted the connect instructions but I already have that and they are set up correctly.  I expected the computer to automatically start an installation screen but it did not. OK, folks above...what did you do?  Take them back or find a solution?

April 25, 2012 08:55 AM
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Ware Wolf

Ok, here is the deal... The USB port is used ONLY to provide some power to the speakers. The green plug connects the sound from whatever device you're plugging into.. The knob on the back of the 'heavy' speaker turns it on. The knob on the top of the 'heavy' speaker adjusts the volume up or down. If you have a orange light on the 'heavy' speaker, then you have power running to them (successfully). For the sake of testing, touch the green plug, with the volume turned up all the way, you should hear a slight buzz from the speakers, as your body provides a small input of voltage. If you DO NOT hear ANY sound when you touch the tip of the green plug, then the speakers have an internal problem (loose wire, broken wire, etc.) -- only fixed by physically disassembling the units, and repairing the broken connection (soldering iron likely required). These speakers sound ok for their size, and work well with anything you connect them to, provided you turn on the power knob on the back of the 'heavy' speaker, and connect the green cord.. Otherwise, they are silent. If you got a broken pair, just exchange them for another pair. It will be worth the second trip to the store. These sound better than most every computer speaker out there, in this price range. They include a small, but useable amp in the 'heavy' speaker, powered by aforementioned USB port.

April 27, 2012 01:09 PM
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Steven Collins

So my issue is only one speaker works (the left one). I've gone through all the balance and control panel modules as well as the trouble shooters. I know its not the speakers as these replaced a previous set that also blanked on the right one.

Any thoughts?

June 06, 2012 09:34 PM
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Tammys66

Ok so I feel like an idiot. I have the same problem with all of you above. But my question is.....where do you plug the green plug into on a laptop?

June 13, 2012 05:05 PM
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ScottyD TheGuyFromZhills

easy as 1.2.3...your 1.2.3 steps don't work now what? "Altec Lansing Customer Service"- (Attached is the quick connect instructions for the BXR1220)

June 23, 2012 01:54 PM
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ScottyD TheGuyFromZhills

never mind I fixed it myself!... and to Self..Thank ScottyD! :-/

June 23, 2012 01:59 PM
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Jjwchroma

TAMMYs66

Not laughing at you, I had the same problem - didnt know where to plug in the green plug!!

Trial and error showed me, so I will save you the search: You may have a series of "female" ports (small round holes) somewhere on your laptop, where exactly depends upon the age of your computer, I have a "vintage" Dell Latitude (circa 2002) Dont laugh it works just fine! Anyway find the 3 "ports" that look like this 000 and pop your green plug into the center one - worked for me - hope it works for you too! Best to You...

 

July 17, 2012 06:21 PM
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Barbara Gould

I just rec'd. delivery of your BX 1220.  Have a Dell computer (desktop) and no sounds are coming from these speakers. Seems like you have quite a following of customers who various difficulties installing and using your speakers.  Of the two instructions printed on the side of the box these were easy enough to follow - but obviously a connection wasn't made.  I wouldn't be writing to you I didn't have a problem.  Please respond Altec and cure this disease.  I hate throwing money out the winder (particularly when my only income is SS).  Every penny counts.

July 21, 2012 07:03 PM
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Jesica

Hi all!

I was experiencing the same problem. I realized that I was plugging in the incorrect outlet. To find out, I had the speakers with the usb port plugged, turned on (orange light turned on), and volume on high (scroll the volume control all to the + end).  Then try the green knob in the different outlets you have, waiting a few seconds after you unplug to try in other . It didn't start right away when I plugged the green knob in the correct outlet, so if you guys are plugging and unplugging without waiting at least 5 secs that could be your problem too. These speakers need a few seconds to start, but they have great sound! If you have outlets that you can difference not by color, but by little images of microphone and headphones, the one that worked for me was the one with the headphones image.

I hope this helps.

September 03, 2012 10:32 AM
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Jesica

For Customer service: I suggest to add to the quick connect instructions the headphone sign (as instrucction for laptops) additionally to the instructions for desktop which are with colored outlets and knobs (most laptops don't have colored outlets). If this solves the problem, you could scale up this missing instructions so management can do something about this issue, given that you have several customers experiencing it.

September 03, 2012 10:45 AM
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Nigel Aston

I plugged mine into the headphone socket at the front and tried at the back - nothing. It may well be that my PC is not sending anything to the headphone outlet as when I use Windows Media player it reports that no audio device is conencted. I'm guessing this may be the same problem that a number of others are having. So how to make the PC send something to the headphone socket when using media player, skype or just clicking around with the mouse etc?

February 14, 2013 02:40 AM
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Nigel Aston

Further to my previous comment .. I now have sound.

W7 x64: I went into the Control Panel "Sound" settings. On the playback tab I just enabled the 'speakers' option.

Easy really.

February 14, 2013 02:47 AM
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Valerie
Altec Lansing Inc.

This product does not use any drivers, it is "Plug-&-Play"; you just plug it in and that's it.  If you are not getting sound, please check your control panels on your computer. This can be done by going to sounds & devices. Make sure that the sound on your computer is not muted. Select speaker volume and make sure that all sound volume is at least 3/4 of the way up. If this doesn't work select the advance button under the speakers setting, advance audio properties will come up then select the speaker tab and speaker setup and select speakers from the drop down menu.

 A good way to check if the problem is with your speakers instead of the computer settings is to test with another audio source.  Use the Stereo cable (3.5mm with the green tip) and plug an MP3, iPod, iPhone, iPad, etc.  player or other audio source into the "AUX" auxiliary input (headphone jack)  If they work fine then the problem is with the computer, if not then the problem is with the speakers.   

 

If the problem is in fact with the speakers, your first course of action would be to try to return them through the place of purchase.  If it is outside their return period, we can go through the warranty process as long as you are still under the 1 year warranty.  We will need you to supply us with your proof of purchase via email.  As long as we are able to validate your warranty, we can replace that unit for you.

 

October 14, 2013 04:01 PM