Knowledge Base & Forums/Forums/Computer Speakers

I need the driver

Marten Zeringue
posted this on November 19, 2011 02:26 PM

i need the driver for my speakers



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Danye Fisher

I need the driver as the speakers do not work and all plugs are attached.

November 21, 2011 04:44 PM
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John B Green Jr

I also need a driver.  The speakers do not work on  my pc os windows 7.

November 22, 2011 12:45 AM
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Fred Clark

Just had to reistall Windows XP on a Dell E310. Now cannot get my Altec Lansing PC speakers to work. ? need drivers.

November 24, 2011 02:59 PM
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Danilo Taningco

My PC running Windows 7 detects the connected Altec Lansing 2.1 speakers Model No. AD-310 as "unknown device".  Most likely a device problem but can't find the proper one over the internet not to mention this "support" site itself.  It doesn't speak well of Altec Lansing to let customers grope in the dark for the all important drivers needed to run their products.

November 27, 2011 11:06 PM
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Catherine Nale

I need driver for speakers BX1221 on PC / XP

December 17, 2011 09:04 AM
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charles speckine



December 17, 2011 02:33 PM
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Jenifer Monette

i just installed the BX1221 speakers according to directions on box but my computer does not recognie them.

December 25, 2011 08:30 PM
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Had to reinstall Windows XP on computer and now Altec speakers will  not work. Need drivers. C

January 01, 2012 04:02 PM
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Chuck Taylor

I need the drivers for the 251 computer speakers for a Windows 7 computer.

January 14, 2012 10:16 AM
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patrick ruette

where to get the driver for ATP3 speakers ?

January 14, 2012 11:51 AM
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Karen Ellison Patterson

same thing had to reinstall windows now speakers won't work

January 22, 2012 03:18 PM
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Ola Olsson

Where do you hide your drivers???

February 07, 2012 06:39 PM
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john furr

Need driver for bxr1320

February 08, 2012 04:15 PM
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adam strozyk

where are answers ??

February 25, 2012 09:42 PM
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Stephanie Sims
Altec Lansing Inc.

Hello everyone,

All Altec Lansing speakers are plug & play ready with all PC and Mac systems and do not require any additional or special drivers.

If you are having troubles hearing your speakers, we strongly recommend that you contact the manufacturer of your PC to obtain "audio drivers" for your system.

Kind regards.

Altec Lansing Customer Service

February 27, 2012 01:40 PM
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Joe Fox

My ACS45.2 Altec Lansing computer speaker system is not working on a new computer using Windows 7.  The computer recognizes a Realtek High Definition Audio Device and says everything is okay but no sound comes out..  Will contact computer provider tomorrow but why is this not working?

March 04, 2012 04:25 PM
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Orval Edwards

I need the driver for my computer speakes model XT1.  I changed to a Windows 7 and the speakers no longer work

March 07, 2012 05:50 PM
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Adam kautz

Hello Altec,

All Altec Lansing speakers might be plug & play ready with all PC and Mac systems, but they DO require you to go to "system preferences", go to "Audio", and then select "USB Device". I just want to say, Type-o aside, your answer was smug and not supportive at all, to the very people whom are supporting you and your company. 

Kind regards.

A possible one time Altec Lansing customer 

March 29, 2012 05:32 PM
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Blythe Anderson Chase

My Altec speakers were working fine until today - now my pc thinks I have Realtek and there is no sound. I checked all cables and everything is right. btw I agree with Adam above on your response.

April 02, 2012 06:58 PM
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E A Stack

Altec answer above was not useful to me.

I have MS Windows XP. I look at my Device Manager and see Realtek AC'97 audio. These were my old speakers. I bought Altec VS 2620 to replace them. I do not see Altec VS 2620 listed in my Device Manager.

Please tell me how I can get my speakers to work. I have spent much too long trying to do this and it seems there are a lot of other people here with unanswered question on the same matter. Don't blame your customers. Tell us how to solve our problem.


June 27, 2012 10:26 AM
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Tinker Bell

Way to pass the buck, Altec Lansing! Then the manufacturer of the PC can tell me I need the drivers and charge me money just for looking at my system when you could have solved the problem in the first place by answering the question for free!!

June 27, 2012 03:24 PM
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Tiffany Dw

I bought these at Walmart at 0300.  I didn't notice the Power had to be turned on at the back of the speaker which has the volume control.  Here I was, looking for a driver!  Ugh.  I should get some sleep.  I wonder how many of yall just needed to find that Power in the back and turn it on?  :)  

July 01, 2012 04:44 AM
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Tiffany Dw

Tinker Bell, if you get this, I may be able to help you.  Give me a holler.  

July 01, 2012 04:45 AM
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Sharon Morris

Tiffany DW, can you help me.  I just reinstalled Windows 7 and my speakers will not work now?


July 10, 2012 10:37 PM
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Tiffany Dw

sharon morris, sorry i didnt see this til now!  are you still having an issue?  you dont need a driver, they are plug and play devices. did they work on win 7 before you reinstalled?

July 11, 2012 09:16 PM
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Sharon Morris

Yes, they worked perfect before, I actually was on windows 7 before, but had to reinstall it.  I see six drivers installed, and all other parts of the computer are working fine except the speakers?  any help you can give would be appreciated.

July 12, 2012 12:34 AM
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Lauren W

Sorry, but after seeing all the requests for a driver on this board and then the smug answer from Altec, I am going to take my speakers right back to the store.  I was shocked that these new speakers didn't even have a simple diagram or instructions.  The only thing which was included in the box was the warranty.  I assumed it was a "plug & play," but the computer wouldn't recognize it on any of the USB (or audio) ports.  The orange light is lit and the dial at the back of the speaker is turned "On."  The volume control on the speaker is "On" and still not working. 


Upon further investigation, the computer tells me "driver not found."  So, I looked up Altec and tried to call customer service.  It's mid-day on a Saturday and they're not open.  Their website led me to this thread, where I now find out that not only are there no drivers on their website, they seem to believe the error is not with them.  I've been down that "pass-the-buck" road in the computer industry many times.  Don't care to go there again.  I want a company who won't treat their customers like idiots.

Adios Altec.  I'll go back to the store and pick up another brand of speakers.  I've already wasted an hour with yours. 

July 21, 2012 02:22 PM
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Ian Ferguson

Mine  "ACS56" work but I don't have any control of subwoofer and sound is of poor quality on new 'puter.  Worked fantastic on my 8 year old dinosaur.  I think Altec just doesn't want to fess up that Windows 7 doesn't want to shake hands with their system.  I look at my Device Manager and see Realtek.   And yes this will my last set of Altec anythings.......grrrrrrrrr.  Very, very dissapointed in their "lack" of customer service.

July 28, 2012 09:25 PM
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Jim Fralick

I just installed a used BX1221 system on a new HP with Windows 7 and the Beats Audio software and can't believe the sound this little speaker system puts out! Almost enjoy listening to music better on the computer than my surround sound set up. I said almost......I'm very impressed with the sound from very inexpensive speakers. 

This system was truly a plug and play setup, plugged into the audio output on my audio line out connector and turned the speakers on, adjusted the volume and instant sound. Took some small adjustments on the Beats software equalizer to get the balance the way I like but not difficult at all, found the 'Classical' preset to be nearly perfect. Not that classical music is all I listen to unless you consider Swamp Cabbage or Within Temptation classical.  Any one having problems might want to check their settings to be sure that the audio device is set as the default playback device. I am thinking more along the lines that there might be a problem with the audio device software not being set correctly since the speakers don't require drivers to work. You can plug virtually any powered speaker system into the audio output on your computer and get sound as long as the audio device is set up properly or the volume isn't muted. Above all make sure the on/off knob on the back of the speaker is turned on and the volume is up..

July 31, 2012 10:42 AM
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Need a win 7 (32 bit) driver for an ACS495 speaker system re: help request 33894

August 05, 2012 02:30 PM
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Katy Harper

I also am having troubles getting my speakers to connect, after re-installing XP to my computer.  I'll keep fighting with all the settings, but what a crummy answer, Altec.  I will not ever get your products again, and I'm seriously tempted to throw these speakers out the window and get more, just because that was such a crap response.  I mean, sure, maybe it's NOT your fault, but at least try to sound like you give a damn.  But, then, you probably don't. 

August 15, 2012 03:53 PM
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Jesse Sanchez

I've run a FX5051 speaker system for about 4 years now - 2 yrs on Windows 7 (64 bit). What I've found out (the hard way at times) is when I completely power down my computer (such as for a move or re-arrange) Windows has the tendency to "lose" the speakers and recognize the Realtek driver instead. The easiest solution I've found thus far is to just delete all the USB hubs then let Windows rewrite them on restart - most of the time it'll pick up on the Altecs and set them as my default. Twice now I've had to fix the problem the "hard way" - going through all my drivers - most of the time I found that Windows just shuts off the driver and defaults to the Realtek driver. Once you enable to USB or Altec driver (however it appears in your directory) your sound should be restored.

October 08, 2012 07:19 AM
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Jesse Sanchez

And honestly, I'd probably buy Altec Lansing again - aside from the driver "hiccups" I've always been happy with the product.

October 08, 2012 07:27 AM
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adolfo becerril

I only restarted my pc in a date before and  all right

October 08, 2012 08:19 PM
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Barry Witmer

What  "Altec Lansing" MEANT to say was that if there are no physical problems with your connections to your speakers or the speakers are not damaged, there's a very slim chance "they" can help you. Contacting the vendor of your PC I don't agree with either. Although PC manufacturers do supply certain audio drivers, instructions and troubleshooting references, it's also valuable to know what type of audio card is in your PC and go to their website and obtain the correct audio drivers from them also. The fact that all these people voiced a concern and that was the answer they got from whatshername is enough to make me purchase another brand. After all, I don't make a living buying speakers! :)

December 15, 2012 08:36 AM
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siamak naimi

I can not believe altec refuse to giv e drivers to everyone. Their answer to all computer already have the driver is not acceptable. I have reload my windows 7 professional, It does not work. The driver is not there????!!!

December 16, 2012 11:58 PM
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allen barnett

HP says they do not have a sound device driver for dv5220us with altec lansing speakers when system has been upgraded to windows 7 from windows xp. They recommend going to altec lansing for drivers. I'm just chasing my tail here apparently. Maybe i shoukd switch to apple and just stay away from hp and altec products altogether.

December 21, 2012 11:40 AM
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Aleea McDonald

Altec, I am very happy with my speakers. They work great. I am glad they are plug and play, that makes it a lot easier. I thought your above response was helpful; I stopped looking for drivers and realized that some of my audio settings were incorrect. Also, I saw that my "Audio IN" wire was not plugged in correctly.  The speakers work great now.  Thank you.

These instructions helped me: http:   //

1. Connect the mini-plug on the cable from the left-channel stereo speaker to the Audio OUT jack on the back of the right-channel Altec Lansing speaker. The plug inserts straight into the jack until it seats with a click.

2. Connect the mini-plug from the Audio IN cable on the right-channel speaker to the AUX OUT jack on a computer or the headphone jack on a laptop. The jack is on the back of the computer's Central Processing Unit (CPU) or along the left or right edge of a laptop.

December 28, 2012 03:51 AM
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Joe Nickeson

Way to go, Adam Kautz! A perfect response to Altec-Lansing! Smug is the word alright. That guy just lost a bunch of customers for the company. Even if he is correct, his smug answer was not helpful. His job is customer service, and he clearly doesn't know what that means. I guess I'll just have to go with the 100% guaranteed way to make the problem go away: my sledgehammer.

February 23, 2013 01:46 PM
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Luke Duzanica

Lately I also had problems with my Altec Lansing speakers, for almost 4 1/2 years now. I bought the XT1 when they had first came out. Always loved the sound from them but didn't last that long. The speakers are truly great, the cables not so much. If you own these speakers or others that use a fabric braid and are having problems, isolate the speaker. Try connecting the speaker that has the USB to the computer only, I found that this worked great. I used my voltmeter to ohm out the pins on the cable connecting the two speakers to find that the pins were shorted together. Once the problem was sound, I tested the other speaker using an audio cable jack that came with my computer to see if the other speaker was bad, found out that the cable was the only thing. Altec, you need to step your game up with the cables

February 28, 2013 10:09 AM
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Altec Lansing Inc.

Our speakers do not use any drivers, it is "Plug-&-Play"; you just plug it in and that's it.  If you are not getting sound, please check your control panels on your computer. This can be done by going to sounds & devices. Make sure that the sound on your computer is not muted. Select speaker volume and make sure that all sound volume is at least 3/4 of the way up. If this doesn't work select the advance button under the speakers setting, advance audio properties will come up then select the speaker tab and speaker setup and select speakers from the drop down menu.

 A good way to check if the problem is with your speakers instead of the computer settings is to test with another audio source. Use the supplied Stereo cable (3.5mm green ended cable)) and plug an MP3 player or other audio source into the "AUX" auxiliary input.  If they work fine then the problem is with the computer, if not then the problem is with the speakers.  Please contact your computer manufacturer to solve your computer's issue. 



October 14, 2013 04:10 PM